During the weekend, Ubisoft game fans experienced a slight panic as rumors spread that Ubisoft might spontaneously delete inactive Ubisoft accounts, permanently destroying their digital game libraries if users did not log in frequently enough. However, Ubisoft has now clarified that this is false, and users’ digital game libraries are safe, even if their accounts are inactive.
The rumors began when a tweet circulated showing an email titled “Ubisoft Account Closure Due to Inactivity.” The email instructed that the recipient’s Ubisoft account had been temporarily suspended and would be permanently closed in 30 days unless the account owner cancels the closure.
The email was subsequently confirmed for its authenticity by the official Ubisoft Support Twitter account, which reiterated the instructions given to cancel the pending account closure.
Although all of this is valid, what causes panic among people is the context provided by the original poster, who claims that “You will lose all purchased games forever.”
In an email to IGN, Ubisoft clarified its stance on account deletion. The publisher confirmed that it has been deleting inactive accounts for “several years now” in accordance with the General Data Protection Regulation (GDPR) of the European Union, which dictates how long companies are allowed to retain individuals’ personal information. The company claims that its policy is “in line with legal requirements and industry standards” and also serves as a fraud prevention measure.
However, Ubisoft also clarified its account deletion criteria, noting that it does not include accounts that have purchased the accompanying game. The publisher takes into consideration the following factors:
– Aktivitas permainan akun sejak pembuatannya
– Pustaka akun: akun yang menyertakan game PC yang dibeli tidak memenuhi syarat untuk dihapus
– Durasi akun tidak aktif, artinya login terakhir ke ekosistem kami (termasuk dari game Ubisoft di Steam dan platform lain)
In practice, up to this day, we have never deleted inactive accounts for less than 4 years.
There is an active subscription associated with the account.
Ubisoft has stated that emails like the one circulated are sent to users 30 days prior to account deletion, and if users attempt to log in during that window, they will receive a notification and a link to reactivate their account upon logging in. You can find more information about their policy on their official website.
So no, if you haven’t logged into your Ubisoft account for years, you won’t lose your game library. Of course, there are still other concerns regarding digital ownership of games or other media and the risk of losing that library at any time, especially when digital game releases seem ready to be physically released at any time, but you can be assured that at least in this situation, Ubisoft won’t accidentally delete your account.
In conclusion, the circulating rumors about Ubisoft deleting inactive accounts and permanently destroying game libraries are false. Ubisoft has clarified the criteria for account deletion and reassured users that their digital game libraries are safe, even if their accounts are inactive. It is important for users to stay informed and not fall victim to panic caused by misleading information.
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